Working with me

I have written a number of blogs recently, I have gone from once a month to weekly (minus one week where I forgot to schedule), and I thought on this occasion maybe writing a blog about me and working with me might be a good thing.

So, who am I?

That’s a straight forward one really, I am Claire and I am your Remote Admin lady! I have been a VA now for over 4 years, but have been in admin support in some shape and form since I left school back in the 90s.  It was a field that I enjoyed, and it grew from there, so getting made redundant from my last employed position, which was more than just admin, I saw this as the opportunity that I needed to create a business around me and my family, and hey presto here I am.

Why do you need me?

Running a business is so rewarding, you sit back now and then and look at what you have created and feel a sense of pride and achievement, but equally, it brings you a whole heap of work you are either unsure of or don’t want to do.
And this is where I come in or in fact most VA’s, we know that employing someone full time is probably not on your radar just yet, so having someone on hand to help you with those annoying, time-consuming tasks is really handing, and with a VA you are only paying for the time they have been working for you. We do also support businesses that have staff, but you may not be in the position to employ another member,  but just require a little helping hand.

So, if a task takes me an hour, that is what I charge you. There are loads of comparison blogs out there that give you all the breakdowns of how much employing someone full time vs hiring a VA and it’s an interesting one at that.

What can I do for you?

What exactly can I do for you?  how can I enrich your business life?  simple! I free up your time so you can go do what you do best! Whether that is to make things to sell, go fix a boiler, go create and sell some classes, or if you are supporting your own clients with their pain points. I help you build your dream but removing those time-consuming, relentless or just plain boring tasks that you don’t want to do or just do not have the time to do.

My services are varied and you can find them here, I try to grow my list services each year, if I can, I like to stay on top of new systems and trends, I like to put myself forward for online courses to help me better serve my clients, so whilst my lists of services is vast it is always changing, if what you are struggling with isn’t on here do check with me just in case.

How does it work

This one is straight forward too, we tend to have a discovery call on a day suitable for both of us, we run through the things you are struggling with, or the things you need to outsource, once we have gone through the requirements and discussed the finer details, and we both happy to proceed, I then set up secure sharing folders where we will share any work that is needed to be carried out or work completed.

It is all about communication! If you need to call me or email me several times at the start then so be it, I am here to support you, so if you feel that you need time to get used to having someone work alongside you, helping you grow your business then that is fine. If you feel happy only out-sourcing an hour a month to start, again this is all fine, I will work with you at your pace!

I will let you know when that work is complete, and send over my invoice and timer report, and we start all over again for the next month and so on.

FAQ 

When it comes to working with a VA there are always questions, and that is fine, at the end of the day this is YOUR business, and I will be supporting you, so if you have concerns or questions please tell me.

But here are some that are asked on a regular basis:

Q: Is there a minimum amount of time I can use you for?
A: Yes, I have a minimum of an hour

Q: Are the shared folders secure?
A: I use Dropbox which is secure, it is shared with you via a link that I send you.

Q: How do we stay in contact, when we are not in the office together?
A: I am online often, you can either email, Skype, Google Hangout, Facetime, Messenger, phone call, I am pretty flexible on most forms of communications.

Q: Do you work a standard 9-5, Mon-Friday?
A: No, my hours of work are flexible, I focus on deadlines, once the work has been outsourced to me, I will work the necessary hours to complete the work and get back to you within the set deadline.  I am at my desk between the hours of 0930-1530 Mon-Fri and these are the times I am contactable. There are more details in my paperwork when we agree to move forward.

Q: Do you visit?
A: If you are local and need me to visit the office or your place of work then yes this can be arranged. If it is going to be a regular thing there will be a small additional travel cost.

Q: How will you work on my tasks as well as your other clients?
A: I have a very strict working policy and routine with all my clients, I know what they are giving me, how long those tasks will take, I schedule in my time on a weekly basis.

Q: Do you work under my business name?
A: No I will always work under my business name, but should I be making calls or chasing on your behalf I will say that I am calling on your behalf your company.

These are just some of the questions I get asked regularly, I have a few blogs that cover outsourcing, but the one I have had most communication on is ‘How to stay calm when outsourcing’ – a lot of people do go into a panic when they start working with a VA for the first time, so this was just a little guide to help.

One tip from me, if you can, outsource before you feel you really need to or get someone in place for when workload takes off! This will just eliminate some stress.

Yes, please……………. 

If this is something you have been thinking about and have decided that NOW is that time, then get in touch with me, I would love to have a chat with you, and run through those things that are causing you a headache. You can either contact me via here or email me on claireb@remotedminservices.co.uk

I hope to chat with you soon and work with you to grow your business.

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